Refund and Returns Policy

Effective Date: 04/05/2025

At Kabugua Auto Spares, we strive to provide high-quality Ex-Japan spare parts to our customers. If you are not satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • Returns must be requested within 7 days of purchase.
  • Proof of purchase (receipt or invoice) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Electrical components such as headlights, rear lights, and sensors.
  • Items that have been installed, used, or tampered with.
  • Products sold under a clearance or discounted sale.

3. Refund Policy

  • Approved returns will be exchanged or refunded as store credit.
  • Cash refunds are only applicable in special cases and may be subject to a processing fee.
  • Refunds will be processed within 7-14 business days.

4. How to Request a Return

To initiate a return:

  1. Contact us at [email protected] or call +254 720 636 273 / +254 739 347 198.
  2. Provide details of the product, reason for return, and proof of purchase.
  3. Bring or ship the item to our Lower Kirinyaga Road location.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
  • We will offer a replacement or store credit after verification.

6. Exchanges

  • Items can be exchanged for a similar product or store credit if the replacement is unavailable.
  • The customer is responsible for any price differences or additional costs.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping fees unless the return is due to an error on our part.
  • We recommend using a trackable shipping service for your protection.

8. Changes to This Policy

Kabugua Auto Spares reserves the right to modify this policy at any time. Changes will be updated on our website.

For any inquiries, please contact us:

📍 Location: Lower Kirinyaga Road, Nairobi, Kenya
📞 Phone: +254 720 636 273 | +254 739 347 198
✉ Email: [email protected]

By purchasing from us, you agree to this Refund and Returns Policy.